Post-Helene WNC Resource Guide
Post-Helene WNC Resource Guide
FEMA
FEMA Helpline is available at (800)621-3362. View more resources + submit a FEMA application at fema.gov/disaster/4827 – remember to submit your application as quickly as possible!
Disaster/Unemployment Assistance
Disaster Unemployment Assistance (DUA) benefits are now available in 25 counties in WNC and the Eastern Band of Cherokee Indians. People in these counties have 60 days from October 1 to file an application. The deadline to apply is December 2, 2024. Apply now at des.nc.gov
Teladoc
Call Teladoc Health natural disaster hotline at 855-225-5032 to request your free visit. You will need to call the hotline, even if you already use a Teladoc Health account to receive care. Service agents are ready to help.
WiFi/Phone Service
- Visit spectrum.net/Helene to get info about the storm and access helpful resources/find Spectrum WiFi access points
Travel
I-40E going to McDowell County is open to the public. I-40W going into Asheville is also open to the public. I-40W going toward Tennessee is closed at Exit 20. Visit NC Drive for a comprehensive map of road closures.
Regional/city/town-centric resources
Regional info from State Rep. Lindsey Prather
Text (828)630-8871 for food/water/medicine distribution/pickup info.
Text-only version of Blue Ridge Public Radio
Visit text.bpr.org – no ads or images; loads quickly
Asheville/Buncombe County:
- Follow Buncombe County Gov’t on social media: Instagram + Facebook
- One Buncombe Call Center is up: (828)250-6100
- Buncombe County food & water distribution sites + info
Food and water distribution sites are open 12-4 p.m. or supplies run out (this is changing day-to-day, please follow Buncombe County on Instagram/Facebook for better updates). Please bring containers to refill water.
- William W. Estes Elementary School – 275 Overlook Road, Asheville
- Sand Hill Elementary – 154 Sand Hill School Road, Asheville (Please enter via Acton Circle)
- North Windy Ridge Intermediate School – 20 Doan Road, Weaverville
- Fairview Elementary School – 1355 Charlotte Highway, Fairview
- Black Mountain Ingles on NC-9 – 550 NC-9, Black Mountain, NC
- Asheville Middle School – 211 S. French Broad Ave, Asheville, NC
Food in the form of Meals Ready to Eat (MRE) and bottled water are available at two distribution sites beginning Wednesday, October 2. Two MRE packages per adult, and one per child will be allowed per day. Cases of bottled water are available, one case per family per day. Distribution will last until 7 p.m. or until supplies run out.
- Asheville Middle School, 211 S. French Broad Ave, Asheville
- Lindwood Crump Shiloh Community Center, 121 Shiloh Rd, Asheville
Bulk water is available at Pack Square Park (70 Court Plaza). Some containers are available but please bring your own if possible.
- Asheville Resource Map: has information on emergency shelter locations, food/water distribution sites, food/water/gas/internet availability, and neighborhood conditions
- Bill Ore Baptist church has supplies (water, food). Location: 801 Fairview Rd, Asheville NC 28803
- Hominy Baptist has food, water, baby and feminine products, cleaning & pet supplies at 135 Candler School Rd. Hot food will be available starting at 1 p.m. on 10/3
- Free meals from World Central Kitchen at Bears Smokehouse on Coxe Ave
Showers
- The Reuters Family YMCA at Biltmore Park is open to the public and offering free showers
- AB Tech is offering free showers; you have to go through Mission Hospital Drive/Victoria Dr to get there
Prescriptions
- Publix on Hendersonville Rd, bring your prescription bottles
- Mission Hospital Pharmacy is open and will fill 3-4 day supplies of meds if you can show a valid current Rx, even just a pill bottle. Limited supplies available
- CVS on Smokey Park Highway in Candler
Wifi
- The Reuter YMCA in South Asheville (3 Town Square Blvd, Asheville, NC) is open to the public for hot showers, Wifi, charging stations, and playground. There is no drinkable water. Open from 10 a.m. to 5 p.m.
- The Asheville Y downtown (30 Woodfin St, Asheville, NC) has Wifi outside.
- The Ferguson Y in West Asheville (31 Westridge Market Pl, Candler, NC) has Wifi outside.
Trash dropoff sites – Buncombe County
- Ingles @ 2901 Hendersonville Rd in Fletcher
- Ingles @ 1865 Hendersonville Rd in Asheville
- Ingles @ 225 Charlotte Hwy in Asheville
How to disinfect wells via Buncombe County Gov’t
Cleveland County/Shelby
- Follow Cleveland County Govt. on Facebook
- Cleveland County Phone Bank: clevelandcounty.com/main/news_detail_T12_R322.php. The Phone Bank will provide information on where to find gas, groceries, medication, and other important resources and can be reached at (980) 484-4636 (INFO). The Phone Bank will be open from 7 a.m. to 7 p.m. daily until power has been restored to much of the county.
- Follow the City of Shelby on Facebook to find resources for water and food distribution.
Madison County/Marshall: (info via Roar WNC)
Marshall Mutual Aid Hub is now open every day from 2-6 p.m. @ Suite 1685 Hwy 213, Marshall, NC. Food, medical supplies + more will be available as they come in.
Haywood County
- Haywood County Call Center (828)356-2020, will open after 12 p.m. on 10/3
- The County’s main Food Distribution Center and Operation is at Woodland Baptist Church – 545 Crabtree Rd, Waynesville, NC 28785
- They have a significant need for more food and other supplies. Here is their donation list:
- Non-Perishable Food such as canned meats, vegetables, and fruit; dried fruit, beans, rice, and pasta; cereals, oatmeal; etc.
- Water,
- Trash Bags,
- Nitrile Gloves,
- Diapers (All Sizes),
- Baby Formula,
- Baby Bottles,
- Cleaning Supplies,
- Adult Diapers,
- Hygiene Products,
- Matches,
- Can Opener,
- First Aid Kits,
- Yard Supplies/Tools,
- Disposable paper goods (cups, plates, utensils, and paper towels)
They also need volunteers to help unload supplies and assemble care packages. If you have access to the Internet and can sign up for shifts through their website, that would help them get consistent coverage. However, if you don’t have access to the Internet, they just stop by, and they’ll put you to work. Sign-up link: https://www.signupgenius.com/go/10C0A4EA8A62CA2F8CE9-51882476-distribution#/
Henderson County
- Follow Henderson County Gov’t on social media: Instagram + Facebook
- Starting 10/3, free to-go hot meals will be served twice daily around noon and 5 p.m. at four of the resource hubs in Henderson County. These meals are first come, first served:
- Etowah Elementary, 320 Etowah School Road Etowah, NC 28729
- East Henderson High, 150 Eagle Pride Dr, East Flat Rock, NC 28726
- North Henderson High, 35 Fruitland Rd, Hendersonville, NC 28792
- Mills River Town Hall, 124 Town Center Drive. Mills River, NC 28759
- Henderson County Wellness Check Status Map
- Suicide & Crisis Lifeline = 988. 24/7 call, text, chat
High Country/Watauga/Ashe/Avery Counties
Read this comprehensive guide put together by The Watauga Democrat for info on food, water, showers, wifi, local businesses, and more.
Polk County/Saluda
MountainTrue – @ the Apple Mill – 1345 Ozone Drive, Saluda, NC 28773: supplies distribution drive-thru open 9 a.m. – 5 p.m. (plenty of supplies, please come by!)
Rutherford County
Follow Rutherford County Emergency Management on Facebook
Other orgs to follow for updates + info on social media:
Amazing local organizations working to aid our mountain communities, along with all of us at MountainTrue, please follow them on social media to get updates about ongoing mutual aid efforts, especially Instagram + Facebook: (Instagram accounts linked below)
- BeLoved Asheville
- Manna Foodbank
- Asheville GreenWorks
- Rural Organizing and Resilience
- Asheville Tool Library
- Down Home North Carolina
How to help:
- Contribute to MountainTrue’s MountainStrong Recovery Fund
- Food Bank of Central & Eastern North Carolina: Donate Resources and Supplies
- Diaper Bank of North Carolina: Donate Essential Baby and Adult Hygiene Products (with drop-off locations)
- North Carolina Red Cross Hurricane Relief
- Operation Airdrop
- Blue Ridge Outdoors’ How to Help Resource Guide